Club Policy
OUR VISION
To become the best community club in Queensland. This does not necessarily mean being the biggest club or having the best facilities. It does mean we want to be the best club to work for, have the best people, utilise the best technology, apply the best practices and supply the best products and services available in Australia.
OUR OBJECTIVES
To benefit our customers
To benefit our employees
To benefit the community, and
To ensure the continuance of these benefits!
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OUR MISSION
Growth and Prosperity through Quality and Service!
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01
Privacy Policy
Pine Rivers Memorial Bowls Club Ltd. is committed to the privacy of your personal information under the Queensland Club Industry Privacy Code. Pine Rivers Memorial Bowls Club Ltd will use any information provided to us to provide its facilities and services to you. The Club will only collect your personal information that is necessary for it to meet or fulfill its activities and functions. Unless you inform us that you do not want to be contacted, the Club may use your personal information and other information collected as the result of accessing the facilities and services provided by the Club for marketing purposes which you may include sending to you promotional materials and offers from the Club and reputable third parties associated with the Club. You may access, update and amend your personal information at any time upon written request. The Club will take reasonable steps to safeguard your personal information from misuse or loss and from unauthorised access, modification or disclosure.
02
Responsible Gaming
Responsible Gaming is important to us here at Pine Rivers Memorial Bowls Club Ltd. Even though most people game responsibly, a small percentage of people may experience difficulties associated with their gaming behaviours.
Pine Rivers Memorial Bowls Club Ltd. offers free, confidential service providing information and referrals for professional counselling such as Gambling Help Queensland.
For more information on our Financial Management Program and Self Exclusion please contact Club Reception on (07) 3481 8600 and ask to speak to one of our Customer Liaison Officers.
03
Risk Management Plan (RAMP) Policy
Pine Rivers Memorial Bowls Club Ltd. RAMP – Risk Assessed Management Plan is available to all Members and Guests upon request. This Plan has been carefully developed in accordance with Queensland Liquor Licensing Legislation to ensure that our Members and Guests are provided with a safe environment whilst they are on our premises.
Pine Rivers Memorial Bowls Club Ltd. has worked hard with consultants to develop these guidelines for our Management and Staff to assist them in understanding their roles and responsibilities within the workplace. The RAMP also informs patrons how our Staff are trained in the responsible service of alcohol and that Staff training on matters of patron care is a priority for the Club.